877-667-7411
IN SO.
CAL. 562-592-3975
AMERICA'S TOY BOX FOR TRUCKS
SPECIALIZING IN PICKUP TRUCK TONNEAU COVERS, LIDS AND BED COVERS |
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CONTACT US
Sport Truck Solutions 5267 Warner Ave. #375 Huntington Beach, Ca 92649 Phone 562-592-3975 Fax 562-592-1585
CUSTOMER SERVICE
How To Order
8:00am to 7:00pm Pacific time, Friday and Saturday
8:00am to 6:00 pm Pacific time to place your order. Currently, your orders must be placed by phone. If you would like to pay by check or money order, you must first obtain a work order number. This number can be obtained by calling the order line. For your protection, please do not send cash payments.
Sport Truck Solutions 5267 Warner Ave. #375 Huntington Beach, Ca 92649
How We Shi Orders are shipped within the US 50 states normally via UPS (United Parcel Service). Shipment of oversize items will be shipped via truck freight. In stock items will be shipped within a 24-hour period after receipt of payment. Packages cannot be left without an adult
signature.
Methods of Payment
Payment can be made by Visa, MasterCard, American Express, Discover, Debit Card, Check, Money Order, or Western Union. No COD's please. If you are using
a credit card as
your form of payment, you must the address where your credit card statements are sent
or the shipping
address must be verified.
reason the information
payment is incorrect, we
phone number provided on the
you of the situation. If we are
within 72 hours or the phone order will be deleted. All prices are subject to change without notice.
Back Orders
Although we make every effort to ship your product the same day, sometimes an item will be in short supply, or when indicated the item may be a special order item
(such as when ordering the item painted to match).
We will make an honest attempt to give you a reasonable estimate of the delivery time when you place your order.
Return Policy/Returns and Exchanges
No Item may be returned without our having issued a
prior return authorization number (RA#). Returns sent
without an RA# will be refused. cancelable. Special orders include but may not be limited to, Solid Bed Covers (lids), Camper Shells (toppers), Roll Pans, Carpet Kits and Sofa Beds. Factories do not guarantee a perfect paint match when ordering a painted product. We reserve the right to charge a 30% restocking fee. This fee may vary depending on the product and the policies of the factory that manufactured the product. Absolutely no returns on electrical components. The address for the return must be obtained by you at the time you request the RA#. The return address will vary depending on the product being returned. No returns after 30 days.
Return Procedure Please call the customer service phone number provided
in the lower left corner of your invoice
to request a Return
Authorization. We reserve the right to grant or refuse a
RA at our discretion. When issued, RA#s are valid for 30
days
from date of issue. An RA does not guarantee a replacement or a refund, but only that the factory will
inspect
When an RA is issued, write the RA# on the outside of
your package to be returned and tag the products inside
with your name and the RA#.
Items must be returned in new, resalable condition and
in
its original packaging. Please wrap products
securely. You are responsible for returns arriving in
proper condition.
by you (UPS or
accept C.O.D. first. Be sure that it is the correct item that you ordered and that it fits properly. No refund will be granted on
any part that
that is not on special order and large items such as bedcovers and hoods.) If it is deemed that a refund is warranted, the item must first be received back following the conditions set forth above. Maximum allowable reimbursement is limited to the cost of the item only. We are not responsible for the cost of installation, the cost of paint application by the customer or third party, or for the cost of transportation. We are also not liable for any subsequent damage due to the use of the product. If you have any questions, please contact our
returns
Warranties
All parts are covered by the manufactures
warranties. Sport Truck Solutions assumes no responsibility for
the use, misuse not offer a satisfaction guarantee. Special note: In some cases it may be necessary to move the truck bed back slightly when installing a bedcover. This is easily accomplished by loosening the four bolts holding down the bed and pulling it back. Factories are not always consistent in the placement of the bed on certain models or may be especially close to the cab.
Damaged Merchandise Before we ship, products are inspected for manufacturing defects and packaged to make sure they arrive at your
door safely.
during shipment to
In all cases, inspect your package when it arrives and
note any damage above your signature or refuse the package. Also, call the customer service phone number listed in the lower left corner of your invoice and advise the customer service specialist of the problem, and they will
make refuse a shipment due to damage, we will replace the item as quickly as possible. No refunds will be allowed.
Claims for errors or shortages must be made in writing, within 3 day's of receipt of products. If in our error you receive an incorrect item we will replace the item as quickly as possible. No refunds will be allowed.
IMPORTANT INFORMATION: Receiving hard (fiberglass, etc.) Bedcover's
The factory has chosen the particular freight company to
deliver
your bedcover for several reasons:
1.
Their ability to deliver to your area.
2.
The best freight discount negotiated on your behalf.
3.
Reasonable delivery times.
4.
Safe delivery of your product. The factory inspects your bedcover as the last step just prior to packaging it. It is highly unlikely that any damage would occur to the fiberglass or the paint after it is packaged in the factory. The freight company has inspected the factory packaging and has found it adequate for shipping these
bedcovers. Once the freight company picks up your bedcover from the
factory it
is yours. Upon taking delivery of your bedcover you will be signing the freight Bill of Lading. The Bill of Lading is the paperwork that will keep track of your shipment. The freight company will ask you to sign for the shipment. Please read the paperwork carefully. You will be signing for the number of pieces that they are delivering,
so be sure
that you get what you sign for. You will also be signing that you are receiving the product in GOOD CONDITION. This is usually indicated right above the signature line. How will you know if there is any damage? You will need to open the box and look at your bedcover before you sign for it. The freight company usually does not have a problem with you opening the box first, but if they do, insist. Examine your bedcover completely. If you should find damage, refuse to take delivery. If you find damage after you signed for the product in good condition, the freight company will assume that it was caused after you received the product. If you should sign that there is “Possible Concealed Damage” do to poor lighting conditions, or you left your glasses at home etc., YOU will be responsible to place the freight claim if you should find damage later.
Order cancellations and refunds will not be accepted due
to damaged, or any other reason when the lid is damaged. It is really quite simple “BE SAFE, INSPECT”. If you do find damage upon your inspection, refuse delivery and then
call us.
We will rush a replacement to you ASAP. It’s that simple.
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